Focalcube for consultants and other service companies

Users can easily be divided into groups to restrict access to items. Powerful configuration options make the work straightforward and transparent for those responsible for the management system. Access control in advanced modules, such as Focalcube Products, is naturally based on the information hierarchy that is established.

Each ticket includes a separate discussion thread, making it easy for colleagues, partners, and suppliers to comment ongoing matters.

For each ticket, you can upload and version-control attachments. Images, documents, and other supporting documentation are stored where they belong – within the ticket.

A ticket can easily be exported to Word format based on your custom document template. The ticket list can also be effortlessly exported to Excel for analysis and summaries.

Focalcube provides quick access to graphical summaries of, for example, tickets. Analyze the information from different angles to improve your operations based on trends and problem areas. You can also create automated KPIs in Focalcube Follow-Up.

Many of our customers are ISO-certified in quality and environmental management. Focalcube offers features that significantly simplify the certification process.

All objects in Focalcube are indexed by an advanced search engine, making it easy to find exactly the information you need.

All changes are logged with a complete history. The history enables restoring information and tracking changes during audits and inspections.

Focalcube naturally keeps track of all old document revisions. As an administrator, you can also prevent your users from accessing outdated revisions.

Tickets are a central part of Focalcube's other modules. Customer complaints, supplier issues, service tickets, and audit deviations are directly linked to their respective modules where they belong.

External parties can be invited to their own workspace, where they can continuously create tickets, participate in comment threads, and upload related information.

All lists are easy to overview and configure. Free-text search and advanced filters make it easy to find the right item. It's also simple to prepare a list of items to go through during, for example, a meeting. Additionally, all lists can easily be exported to Excel or PDF.

When ownership of an item is assigned to an employee, an automatic notification is sent. Ongoing reminders are issued for key events – for example, when a supplier needs to be evaluated, an external audit is approaching, a KPI value needs to be reported, or when a ticket changes status.

Focalcube's other modules are closely integrated with Focalcube Documents. This allows you to link, for example, a ticket or a meeting to a document. The documen — whose access is primarily controlled by the document collection's access settings — then also becomes available to users who have access to the linked objects.

Each user can configure their own subscriptions. When new tickets are created, notifications are sent to the relevant users. Naturally, owners and other stakeholders are informed when tickets are updated.

Focalcube can be connected to the team's inbox for incoming support. Incoming messages can easily be converted into new tickets. Ongoing email communication with the customer is managed directly from the ticket. Each employee can set up a personal email signature.

Too many tasks coming from all directions? Struggling to keep track of priorities? In Focalcube, all activities are gathered into a unified personal To-Do list. The system prompts you with reminders and helps you prioritize.

Users can easily set their time zone. All timestamps in the system are automatically adjusted to the personal time zone.