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Quality event management with Focalcube Tickets

Focacube Tickets - Handle all types of quality events such as customer feedback, helpdesk, support, non-conformities and more

Focalcube Tickets facilitates your improvement efforts. Easy ticket handling provides tools to involve everyone in the process. Long-standing and recurring issues are made visible, and you receive support for prioritization, which is crucial for a quality event management system. Happy employees and satisfied customers with a smooth and simple ticket management system!

Issue handling, quality events, non-conformity handling in one simple ticketing tool

One system for all issues

With Focalcube, you can manage all types of tickets in the cloud, such as customer complaints, claims, change orders, internal process deviations, and environmental deviations. You have full control over how the system is organized. Assign owners to tickets so that nothing falls through the cracks. All tickets in one place — structured and organized! Use Focalcube’s ticket module as a general ticket management system, deviation management system, claims system, or customer service/helpdesk system.

Continuous improvements

Focalcube makes deviation management accessible to everyone. Issues can be raised and prioritized immediately — nothing gets forgotten. As a quality manager, you can easily search for information and analyze trends. The system provides entirely new opportunities to visualize problem areas, a key factor in anchoring improvement projects.

Everyone can participate

Focalcube makes it easy for everyone to create tickets and contribute information — even external partners, customers, and suppliers can participate. Advanced features like subscriptions, comment threads, and a personal to-do list ensure that everyone understands what is expected of them.

Customized workflows

Custom workflows can be created, allowing you to design and name workflows to suit your organization’s needs. You can lock fields in specific statuses and restrict transitions based on roles or groups. It’s also possible to require signatures during a status transition.

Quality events, issue management, case management

A flexible all-in-one solution

The ticket management module integrates seamlessly with Focalcube’s other modules, making ticket handling a natural part of the entire organization. The system’s base registries makes it easy to customize ticket categorization to fit your business and terminology. Of course, we can also set up integrations with your other systems!

Support, helpdesk and customer service

Curious about support and helpdesk?

Focalcube offers many convenient features for those working in customer support. For example, our mail-in function is highly appreciated. Focalcube Documents also works well as a wiki for your knowledge base.

Access control
Access control

Users can easily be divided into groups to restrict access to items. Powerful configuration options make the work straightforward and transparent for those responsible for the management system. Access control in advanced modules, such as Focalcube Products, is naturally based on the information hierarchy that is established.

Comments
Comments

Each ticket includes a separate discussion thread, making it easy for colleagues, partners, and suppliers to comment ongoing matters.

Document management
Document management

For each ticket, you can upload and version-control attachments. Images, documents, and other supporting documentation are stored where they belong – within the ticket.

Export of tickets
Export of tickets

A ticket can easily be exported to Word format based on your custom document template. The ticket list can also be effortlessly exported to Excel for analysis and summaries.

Follow-up
Follow-up

Focalcube provides quick access to graphical summaries of, for example, tickets. Analyze the information from different angles to improve your operations based on trends and problem areas. You can also create automated KPIs in Focalcube Follow-Up.

Fulfils ISO requirements
Fulfils ISO requirements

Many of our customers are ISO-certified in quality and environmental management. Focalcube offers features that significantly simplify the certification process.

Full text search
Full text search

All objects in Focalcube are indexed by an advanced search engine, making it easy to find exactly the information you need.

Full traceability
Full traceability

All changes are logged with a complete history. The history enables restoring information and tracking changes during audits and inspections.

Focalcube naturally keeps track of all old document revisions. As an administrator, you can also prevent your users from accessing outdated revisions.

Integrated with other modules
Integrated with other modules

Tickets are a central part of Focalcube's other modules. Customer complaints, supplier issues, service tickets, and audit deviations are directly linked to their respective modules where they belong.

Portal for partners
Portal for partners

External parties can be invited to their own workspace, where they can continuously create tickets, participate in comment threads, and upload related information.

Powerful lists
Powerful lists

All lists are easy to overview and configure. Free-text search and advanced filters make it easy to find the right item. It's also simple to prepare a list of items to go through during, for example, a meeting. Additionally, all lists can easily be exported to Excel or PDF.

Reminders
Reminders

When ownership of an item is assigned to an employee, an automatic notification is sent. Ongoing reminders are issued for key events – for example, when a supplier needs to be evaluated, an external audit is approaching, a KPI value needs to be reported, or when a ticket changes status.

Smart linking
Smart linking

Focalcube's other modules are closely integrated with Focalcube Documents. This allows you to link, for example, a ticket or a meeting to a document. The documen — whose access is primarily controlled by the document collection's access settings — then also becomes available to users who have access to the linked objects.

Subscriptions
Subscriptions

Each user can configure their own subscriptions. When new tickets are created, notifications are sent to the relevant users. Naturally, owners and other stakeholders are informed when tickets are updated.

Team inbox
Team inbox

Focalcube can be connected to the team's inbox for incoming support. Incoming messages can easily be converted into new tickets. Ongoing email communication with the customer is managed directly from the ticket. Each employee can set up a personal email signature.

To-do list
To-do list

Too many tasks coming from all directions? Struggling to keep track of priorities? In Focalcube, all activities are gathered into a unified personal To-Do list. The system prompts you with reminders and helps you prioritize.

Work in multiple time zones
Work in multiple time zones

Users can easily set their time zone. All timestamps in the system are automatically adjusted to the personal time zone.