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Focalcube Follow-up - manual and automatic KPIs

Focalcube Follow-up - Leverage data for follow-up

Focalcube has many features that enable easy monitoring of operations. Use Focalcube Key Figures to set up manual and automated KPIs. The statistics module provides a quick and easy overview of the case flow.

Follow-up made easy through manual and automatic KPIs

Easily accessible charts

Several of Focalcube’s modules offer easily accessible charts that summarize real-time data. For example, the ticket module provides a charting tool where ticket flows can be visualized, stratified by metadata. Quality deficiency costs recorded at the ticket level can be visualized, for instance, in Focalcube Organizations.

KPIs and automation

Focalcube can be used to set up key metrics for manual data input, which is often useful for metrics where the data source is not in Focalcube and no integration has been set up.

With Focalcube Follow-up, you can also configure advanced automated metrics with mathematical processing. These key metrics are automatically calculated by Focalcube at the intervals you configure. The calculation engine in Focalcube Key Metrics can also process data from integrated systems.

Excel export

If the built-in tracking tools don’t fully answer your questions, it’s always easy to export a dataset to Excel, where you can further analyze your data.

Full text search
Full text search

All objects in Focalcube are indexed by an advanced search engine, making it easy to find exactly the information you need.

Powerful lists
Powerful lists

All lists are easy to overview and configure. Free-text search and advanced filters make it easy to find the right item. It's also simple to prepare a list of items to go through during, for example, a meeting. Additionally, all lists can easily be exported to Excel or PDF.

Smart linking
Smart linking

Focalcube's other modules are closely integrated with Focalcube Documents. This allows you to link, for example, a ticket or a meeting to a document. The documen — whose access is primarily controlled by the document collection's access settings — then also becomes available to users who have access to the linked objects.