All process information in one place
Focalcube Processes
Using Focalcube Processes, your management system becomes clear and easy to navigate. Process diagrams, descriptions, policy documents, templates, and related documentation are all gathered in one place.
Whether you’re looking for an electronic quality management system (eQMS) for ISO 9001/ISO 13485, an environmental management system for ISO 14001, or an information security management system (ISMS) for ISO 27001, Focalcube’s process module can serve as the hub for your work, consolidating all your process information in one place.

Easily accessible information
Finding the information you need in Focalcube is always straightforward. Dividing processes into sub-processes and using clear visual flowcharts provides a good understanding of how each process works. Templates and other documents are easily accessible in the same view as the process description.
Smooth revision control and distribution
New process revisions are created directly in Focalcube. Once ready for implementation, they can be signed electronically and then released to the team. Processes can be distributed to all relevant individuals, and the "read-and-understood" function makes it easy to track who has reviewed the updates.
Overview
Flowcharts to illustrate processes can be easily created using the tool directly in Focalcube. This adds clarity to processes, making it easier for employees to understand and engage with them.
Hierarchies of processes
For complex organizations, the ability to create hierarchies of processes with sub-processes increases clarity and transparency.
The process owner’s best friend
As a process owner, you gain excellent control over what needs to be done, with direct access to current deviations, such as those from internal audits. You can work on the next version of a process until it’s ready for release.
Linked tickets
Link tickets directly to processes for quick and efficient quality improvements.
Did you receive deviations related to your processes during an audit? Link these tickets directly to the relevant process to improve your system as easily as possible.

Control of documents and workflows
Focalcube Documents makes it easy to manage and oversee all document workflows. Electronic signatures, distribution at group and role levels, and logging of who has read and understood are key features of modern document management.

Users can easily be divided into groups to restrict access to items. Powerful configuration options make the work straightforward and transparent for those responsible for the management system. Access control in advanced modules, such as Focalcube Products, is naturally based on the information hierarchy that is established.

Each ticket includes a separate discussion thread, making it easy for colleagues, partners, and suppliers to comment ongoing matters.

For each ticket, you can upload and version-control attachments. Images, documents, and other supporting documentation are stored where they belong – within the ticket.

A ticket can easily be exported to Word format based on your custom document template. The ticket list can also be effortlessly exported to Excel for analysis and summaries.

Focalcube provides quick access to graphical summaries of, for example, tickets. Analyze the information from different angles to improve your operations based on trends and problem areas. You can also create automated KPIs in Focalcube Follow-Up.

Many of our customers are ISO-certified in quality and environmental management. Focalcube offers features that significantly simplify the certification process.

All objects in Focalcube are indexed by an advanced search engine, making it easy to find exactly the information you need.

All changes are logged with a complete history. The history enables restoring information and tracking changes during audits and inspections.
Focalcube naturally keeps track of all old document revisions. As an administrator, you can also prevent your users from accessing outdated revisions.

Tickets are a central part of Focalcube's other modules. Customer complaints, supplier issues, service tickets, and audit deviations are directly linked to their respective modules where they belong.

External parties can be invited to their own workspace, where they can continuously create tickets, participate in comment threads, and upload related information.

All lists are easy to overview and configure. Free-text search and advanced filters make it easy to find the right item. It's also simple to prepare a list of items to go through during, for example, a meeting. Additionally, all lists can easily be exported to Excel or PDF.

When ownership of an item is assigned to an employee, an automatic notification is sent. Ongoing reminders are issued for key events – for example, when a supplier needs to be evaluated, an external audit is approaching, a KPI value needs to be reported, or when a ticket changes status.

Focalcube's other modules are closely integrated with Focalcube Documents. This allows you to link, for example, a ticket or a meeting to a document. The documen — whose access is primarily controlled by the document collection's access settings — then also becomes available to users who have access to the linked objects.

Each user can configure their own subscriptions. When new tickets are created, notifications are sent to the relevant users. Naturally, owners and other stakeholders are informed when tickets are updated.

Focalcube can be connected to the team's inbox for incoming support. Incoming messages can easily be converted into new tickets. Ongoing email communication with the customer is managed directly from the ticket. Each employee can set up a personal email signature.

Too many tasks coming from all directions? Struggling to keep track of priorities? In Focalcube, all activities are gathered into a unified personal To-Do list. The system prompts you with reminders and helps you prioritize.

Users can easily set their time zone. All timestamps in the system are automatically adjusted to the personal time zone.