Successful quality management

Focalcube can help you succeed with continuous improvements

Focalcube

Develop your business with really good issue management

Focalcube Tickets is a complete tool for handling all types of complaints and onther non-conformities in the organisation. You can easiliy create tickets and work as a team with investigations, corrective and preventive actions and follow-up.

Med hjälp av Focalcube ärendehantering utvecklas verksamheten och hjälper er att systematisera ert förbättringsarbete.

A single system for all issues

With Focalcube you can handle all types of issues, such as complaints, recalls, internal process deviations and environmental deviations. Of course, you configure how the system is to be organized. All issues in one place - order and clarity!

A flexible and complete solution

The tickets module interacts with Focalcube's other modules in a way that makes issue management a natural part of the entire business. Focalcubes base registers makes it easy to adapt the categorization of tickets to your business and your terminology. Of course we can also set up integrations with your other systems!

Continuous improvement - for real!

Focalcube makes issue management accessible to everyone. Problems can be raised and prioritized immediately - and nothing is forgotten. As a quality manager, you can easily search for information and analyze trends. The system gives you completely new opportunities to visualize problem areas, which is a key factor in anchoring improvement projects.

Everyone can participate

Focalcube makes it easy for everyone to create tickets and contribute information - even external partners, customers and suppliers. Advanced subscription features, comment feeds and a personal to-do list make it easy for anyone to understand what they are expected to do.

Powerful ticket list

Powerful ticket list

The ticket list is easy to understand and fully configurable. Free text search and advanced filters make it easy to find tikets. The ticket list can be easily exported to Excel.
To do list

To do list

Many "actions" from all sides? Difficult to keep track of priorities? In Focalcube, all activities are gathered in a cohesive list of activities. The system helps you with reminders and prioritization.
Access control

Access control

Users can easily be divided into groups to limit access to tickets. Powerful configuration options make work easy and clear for a quality department.
Statistics

Statistics

Focalcube gives you quick access to graphical summaries of your tickets. Twist and turn the information - improve the business based on trends and problem areas.
Document management

Document management

For each ticket, you can upload and version control attachments. Pictures, documents and other supporting documentation are stored where they belong - in the ticket.
Comment feed

Comment feed

In each ticket there is a separate discussion thread. This makes it easy for colleagues, partners and suppliers to discuss ongoing issues.
Notifications and reminders

Notifications and reminders

When a ticket or an action is assigned to a team member, an automatic notification is sent via email. Ongoing reminders are sent out until the ticket or action is completed.
Fulfils ISO-requirements

Fulfils ISO-requirements

Many of our customers are ISO-certified for both quality management and environmental manegement. We guarantee that the system meets all the auditor's requirements.
Team-inbox

Team-inbox

Focalcube can be linked to the team's support address. Incoming messages can easily be picked up as new tickets. Ongoing e-mail communication with the customer is handled directly from the ticket.
Subscriptions

Subscriptions

Each user can configure their own ticket subscriptions. When new tickets are created, notifications are sent to affected users. Of course, owners and others concerned are notified when tickets are updated.
Portal for partners

Portal for partners

External parties can be invited to their own workspace where they can continuously create tickets, participate in comment feeds and upload related information.
Work in different time zones

Work in different time zones

Users can easily set their time zone. All timestamps in the system are adjusted automatically.
Ticket export

Ticket export

A ticket can be easily exported to Word based on your own document template. The ticket list can easily be exported to Excel for analysis and compilation.
Traceability

Traceability

All changes are logged with a complete history. The history makes it possible to restore information and track changes during audits and inspections.
Integrated with other modules

Integrated with other modules

The tickets module is a central part of Focalcube's other modules. Customer complaints, supplier problems, service tickets and audit deviations are directly linked in each module.

citat

Focalcube has really helped us to be successful with continuous improvements. We can involve all employees in our issue management processes and effectively share information with our customers, partners and suppliers. Focalcube gives us a good overview and makes it easy to get things done.

Andreas Sundberg
Quality Manager, Swemac Innovation AB


Contact

  • +46 (0)13 - 14 00 55
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  • Support

About Medos AB

  • Focalcube is developed and maintained by Medos AB in Linköping, Sweden. As experienced consultants, we know what it takes to make quality management systems work.